Privacy Policy


Protecting your privacy is very important to us. We value the privacy of all of our partners as well as the people we serve. We comply with The Australian Privacy Principles, the ACFID Code of Conduct and the Payment Card Industry Data Security Standard.
Please let us know if you have any questions, comments or concerns about our privacy practices. Please feel free to Email us at using the Subject line “Privacy”. 

What information do we collect?
Depending on the circumstances we may ask for your name, address, telephone number, email or payment card details. We may also use “cookies” to track visits to our website so that we can monitor how and how often it’s used, but you can disable cookies in your internet browser settings if you like. 

When do we collect your information?
We collect your information when you, or your guardian if you are under 15, give it to us. This could be through:

  • Making a donation
  • Filling out a form online, at an event or sent to you in the mail
  • Contacting us by email or social media
  • Calling us
  • Completing a survey
  • Applying to work with us, including as a volunteer


What do we know about you now?
If at any time you want to know what personal information we hold about you please email us at the above address. If you wish to have your personal information deleted, we will take reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk management reasons.

Are there special privacy regulations for minors?
If you are 15 or over, we assume that you are capable of making your own privacy decisions. If you are under 15, we may need to confirm your decision with a parent or guardian.

How will we use and share your information?
This depends on the reason why the information was collected. We will not use or disclose the information you provide to us for any purpose other than the one specified at the time of collection unless you provide further consent for us to do so. Sometimes we have to disclose your information to other people for a specific purpose, such as when a criminal record check is required. If we use or give others your information, we will still protect your privacy. Other than these special circumstances we don’t disclose your information to anyone else. Importantly, we don’t rent, sell or exchange your information without your consent. Where we tell you about opportunities with partners, we will not give your information to them; it will be up to you to contact them directly.

How do we keep your information safe?
We will take all reasonable steps to keep your information safe (whether electronic or in hard copy) and up to date. This includes complying with the Payment Card Industry Data Security Standard, which covers security of payment card information. Our employees and service providers are also expected to keep personal and payment card information confidential and secure.

Do we change this policy?
We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.

This policy was last reviewed in November 2020

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Privacy Policy